CCF International Conference on Service Science (CCF ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of the service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims to bridge researchers' perspectives and practitioners' needs.

The previous sixteen ICSS events were successfully held in Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), Weihai (2015), Chongqing (2016), Xiamen (2017), Shanghai (2018), Tianjin (2019), Xining (2020, online), Xi'an (2021), Zhuhai (2022), Harbin (2023) and Hong Kong (2024). Over 120 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2025 will be held in Nan Jing, which is a provincial capital city in Jiangsu Province.

The CCF 18th International Conference on Service Science (CCF ICSS 2025) aims to bring together scholars, students, engineers, and managers of serviceology-related areas and industries for intellectual exchanges, research cooperation, education, and professional development. CCF ICSS 2025 will offer keynote speeches and several research topics for inviting presentations of research findings and case studies in service science and its related fields. It also offers excellent networking opportunities to participants, with a wonderful taste of local culture and scenery in Nan Jing.

Submission Guidelines

CCF ICSS 2025 seeks original, unpublished research papers reporting substantive new work in various aspects of service science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:

1. Metaverse Service: Open Challenges and Future Perspectives

2. The Policy, Regulation, and Governance of Services

3. Service Discovery, Selection, Composition and Recommendation

4. Machine Learning/Deep Learning Technologies for Services

5. Service in IoT and CPS

6. Cloud Service and Edge Service

7. Blockchain and Service

8. Software Service Engineering, Crowdsourcing, Open-source, and DevOps

9. Industrial service practices

10. Service Science Theory

11. Embodied Intelligence and Large Model

11. [Demo Track] Service Applications and Implementations, Tools, Best Practice

12. [Dataset Track] Service-related dataset

13. [Education Track] Service education, including curricula, courses, and case studies