University’s Core Business - How digitalization, cooperation, and cloud effect IT’s value proposition and metrics

8 pages•Published: October 12, 2021

Thomas Eifert, Denise Dittrich and Aylin Gündogan

Abstract

Until now, IT departments run a multitude of systems and components in order to offer services to their University’s users. Nowadays, many of the same IT departments find themselves also in the role of a broker between their users and services obtained from community cloud or public cloud providers. In such an environment, it’s inevitable to complement traditional IT metrics by metrics that are aligned to the users’ needs in order to measure the contribution of IT.

Keyphrases: cloud, core business orientation, it metrics, value proposition

In: Spiros Bolis, Jean-François Desnos, Lazaros Merakos and Raimund Vogl (editors). Proceedings of the European University Information Systems Conference 2021, vol 78, pages 41-48.

Links:	https://easychair.org/publications/paper/zNGL
	https://doi.org/10.29007/t9bc

BibTeX entry

@inproceedings{EUNIS2021:Universitys_Core_Business_How,
  author    = {Thomas Eifert and Denise Dittrich and Aylin Gündogan},
  title     = {University’s Core Business - How digitalization, cooperation, and cloud effect IT’s value proposition and metrics},
  booktitle = {Proceedings of the European University Information Systems Conference 2021},
  editor    = {Spiros Bolis and Jean-François Desnos and Lazaros Merakos and Raimund Vogl},
  series    = {EPiC Series in Computing},
  volume    = {78},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2398-7340},
  url       = {/publications/paper/zNGL},
  doi       = {10.29007/t9bc},
  pages     = {41-48},
  year      = {2021}}

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