Evaluation of User Experience on Taspen Otentikasi Application Using User Experience Questionnaire (Case Study of PT TASPEN (PERSERO))

EasyChair Preprint 10530

Abstract

PT TASPEN (PERSERO) is one of the state- owned companies engaged in insurance, especially insurance for civil servants and state officials. In carrying out its business processes, PT TASPEN (PERSERO) collects updated data on pension recipients through the Taspen Otentikasi application. The purpose of this research is to evaluate the Taspen Otentikasi application, especially in terms of user experience. The evaluation was conducted online by distributing questionnaires and then the data was processed using the User Experience Questionnaire (UEQ). Analysis was carried out from the results of the questionnaire which was then assessed using UEQ tools which were grouped into 6 assessment categories, namely attractiveness, clarity, stimulation, novelty, efficiency, and accuracy. The results showed a Good evaluation value in the aspects of Attractiveness with a mean value of 1.74, Clarity with a mean value of 1.91, Stimulation with a mean value of 1.67, Novelty with a mean value of 1.26 while for the Efficiency aspect with a mean value of 1.93 and the Accuracy aspect with a mean value of 1.80 received an Excellent score. With UEQ tools can find out parts or features that require improvement and development so as to further maximize the use and functionality of the Taspen Otentikasi application in digitizing services.

Keyphrases: Authentication, UEQ tools, evaluation, pension, user experience

@booklet{EasyChair:10530,
  author    = {Laily Amalia Sari and Nadhia Nuri Tariana and Sri Hidarti Hadijah and Meta Amalya Dewi},
  title     = {Evaluation of User Experience on Taspen Otentikasi Application Using User Experience Questionnaire (Case Study of PT TASPEN (PERSERO))},
  howpublished = {EasyChair Preprint 10530},
  year      = {EasyChair, 2023}}