The Quality of Service Perception among Public Transport Users in Metro Manila Considering Dominance of Paratransit Modes

EasyChair Preprint 1303

Abstract

Paratransit (often referred to as ‘informal’ or even ‘illegal’ transport) operates on the fringe of the institutional transport system, sometimes even taking over as the main component in the system. Paratransit is generally presented as services that do not fit with the idea of a modern urban public transport system and are partially responsible for problems of traffic congestion, pollution and road accidents in cities where it is particularly widespread. Such is the case of Metro Manila where paratransit modes dominate the public transport system. There is plenty of scope for improving such services but strategies should be informed by a thorough understanding of the needs of public transport users from a quality of service perspective. Moreover, there is a need for urgent reforms in view of declining share of public transport and the drastic increase in private car use as well as the increasing social cost of traffic congestion. A pilot public transport quality survey was conducted covering respondents from University of the Philippines campus. Quality of service measures were developed using exploratory factor analysis and structural equations modelling approaches.

Keyphrases: desired quality, paratransit modes, service quality

@booklet{EasyChair:1303,
  author    = {Noriel Christopher Tiglao and Janna De Veyra and Niki Jon Tolentino},
  title     = {The Quality of Service Perception among Public Transport Users in Metro Manila Considering Dominance of Paratransit Modes},
  howpublished = {EasyChair Preprint 1303},
  year      = {EasyChair, 2019}}